Please let us know at within 5 days of receiving the order, providing your reasons and/or exchange requirements. If you wish to return your item please contact us on: firstname.lastname@example.org.
Please quote on the subject "I wish to exchange/return my item" please include in the email your name, surname, item code and delivery address. Also please let us know what is the main reason of your return.
Please bear in mind that while we go to great lengths to quality control and check our product, due to the nature of our raw materials (post consumer waste), there may be some irregularities, fading, or slight imperfections on the finished garments which are part of their story and journey.
Full priced items
We will happily offer you the option to exchange, a credit note (valid for 3 months) or refund (through your original payment method).
Except where goods are defective, faulty or not fit for purpose we are unable to exchange/refund:
- used, laundered or customer damaged goods;
Please let us know at within 5 days of receiving the order, providing your reasons and/or exchange requirements.
Please place the unused, unwashed, resalable garment/s in a secure and waterproof courier bag.
Courier returns to:
Space Between, Massey University, College of Creative Arts, Wellington, Block 1, Level C, PO Box 756,New Zealand.
Please allow 5 to 7 working days for exchanges/refunds/credit notes to be processed once we receive them. We will endeavour to keep you updated on the status of your exchange/refund/credit note.
We are open Mon-Fri 8-4pm (NZ time). If you are returning an item from outside the NZ you might incur in additional duties and taxes. We are not able to accept any return unless these have been previously paid in full. We advise that you contact your postal service provider prior to taking action. The item/s will remain under your responsibility until it reaches our office, we are not able to refund for items that will not reach our office.
If you have any queries regarding returns or refunds please feel free to contact us at email@example.com