Terms & Conditions
By placing your order you are agreeing to the Terms and Conditions set out below. Please read them carefully. Any personal information provided by you is confidential and will not be passed on to any other companies or organisations. We reserve the right to withdraw or amend this web-site without notice. We will not be liable if for any reason this web-site is unavailable for any period. From time to time, we may restrict access to some parts or all of this web-site.
Intellectual Property, Content and Software
All contents included on this web-site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Space Between and are protected by international copyright, author’s rights and database right laws. All of the following information (including but not limited to: works, designs, images, pictures, products, videos, music, sounds, drawings, text, dialogues, logos, names) from this website is the property of Space Between and/or collaborating third parties and is strictly forbidden to copy or redistribute, wholly or in part, in any form whatsoever, without the prior written consent of Space Between. All such content and related intellectual property rights are protected by national intellectual property laws and other laws as well as international treaty provisions. Any unauthorised distribution will be penalised to the highest extent under NZ law.
We retain the right to refuse any request made by you. (4) If your order is accepted, we will inform you by e-mail. (5) When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or Debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
Domain Name and trademark
Space Between is the exclusive owner of the logo and registered trademark ‘Space Between' and all products to which it pertains. It is not permitted to use our trademark or logo without prior written consent of Space Between.
This website is owned and operated by Space Between Inc (hereinafter referred to as Space Between or ‘we’ or ‘us’). Space Between is registered in New Zealand: Massey University, College of Creative Arts, 63 Wallace Street, Wellington. MBIE GST Number 11-205-615. If you want to ask us anything about these terms and conditions, please send us an email at firstname.lastname@example.org
Pricing and Availability
All prices are inclusive of GST this price is applicable to NZ customers only. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.We try and ensure that all details, descriptions and prices which appear on this web-site are accurate but errors may occur. If we wrongly priced any product which you have ordered we will inform you of this as soon as possible and give you the option of confirming or cancelling your order at the correct price. If we do not hear from your after three working days we will treat the order as cancelled. If you or we cancel a paid-for order, you will receive a full refund.
You should be aware that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular please be aware that:
- The colours which are shown for the goods on the website will depend on many factors including your display settings;
- All sizes and measurements are approximate; we offer an international size comparison table in the shop window;
- While we go to great lengths to quality control and check our product, our raw materials are post consumer waste which may mean that there may be some irregularities, fading or slight imperfections.
- All goods are subject to availability
- We may not be able to supply your order;
- Any delivery time given on the website or by email are estimates only.
Some of our items are limited editions or one-of-a-kind in their design, colour ways and fabric juxtapositions, this is due to the nature of our sourcing and is an added value as pieces are to be considered completely unique. These items are described as such in the items description on the shop window.
Space Between takes all reasonable steps to ensure that this website is available 24 hours a day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore we will not be liable if this website is unavailable at any time. In the event of any problem using our website please contact the Space Between team at email@example.com
Terms of sale
All orders are subject to availability and confirmation of the order price. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
You will then receive an acknowledgement e-mail confirming receipt of your order: this e-mail will only be an acknowledgement and will not constitute a confirmation of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you.
Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
Buying a made to order item
Made to order pieces will be delivered within the written timeframe included in the item description in the shop window, generally this will be within three weeks from the payment confirmation day. This might add a longer time-window before you receive your order but it will guarantee that all pieces are made exclusively for you, ensuring that we do not produce unnecessarily, thus minimising our waste. If you wish to discuss delivery terms or receive other informations regarding your made-to-order pieces please write to us on firstname.lastname@example.org
Payments are handled via Massey University's own online payment service. The Space Between website does not receive or store any credit card information. All prices quoted on this website are in New Zealand ($) accurate at the time of publication and are inclusive of New Zealand sales tax (GST) at the current national rate.
Billing and delivery address
It is very important that you note that the billing address you state upon checkout is an exact match of the address to which the card you are paying with is registered to. Fraud checks are set to halt any orders that fail to comply with this requirement. It is also very important that you provide us with an accurate delivery address as we will not refund for items dispatched to a wrongly communicated address.
Customer satisfaction, quality of products and a very high level of service are always our top priority and as such we handle each query on an individual basis to the best of our ability. However, if we do fall short of this, we welcome the opportunity of putting things right. Please send us an email to email@example.com explaining the reasons of your dissatisfaction. Your complaint will be handled respectfully and a resolution sought to benefit both parties.
We will not disclose information about our customers to third parties except where it is part of providing a service to you such as arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.
We will use your information to understand your needs and provide you with the best possible service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send you details of promotions about new products, special offers or other information, which we think you may find of interest.
- We may also use this information to contact you in order to customise the web-site according to your interests and needs.
- We will not sell your name, address, e-mail address or other personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.
All financial information supplied by you to Space Between will not be disclosed to any third party, other than our Massey Finance Operations who will securely process the payment.
We do not retain or store your payment information. our connection to the Space Between website is encrypted using SSL/TLS, which protects your requests and information in transit to our servers. Our web-site may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that third-party web-site. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and this privacy statement does not govern such sites.
We may also disclose your personal information to third parties:
- In the event that Space Between sells or buys any business or assets.
- If Space Between or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms.
- To protect the rights, property, or safety of Space Between, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Although Space Between has a strict policy on the accuracy of the information provided to its customers, errors may occur. Space Between cannot be held liable for the integrity, reliability, appropriateness, completeness or accuracy of the information. Space Between therefore:
- Reserves the right to waive liability to any damages incurred from inaccurate information displayed on this website.
- Reserves the right to amend the information on the website at any time.
- Has made all possible efforts to prevent the publication on its website of content describing situations of physical or psychological violence or which might be considered, according to our users, to violate civil beliefs or human rights and dignity.
- Does not warrant that the content of our website is appropriate and/or lawful in other countries outside New Zealand. However, in the event that such content is considered to be unlawful or illegal in some of these countries, please know that your use of the services provided by Space Between will be your exclusive and personal responsibility.
Opinions expressed on the website are personal opinions of the authors and do not reflect the opinion or position of Space Between. By posting on the website, you agree to be solely responsible for the content of information that you contribute. You also grant Space Between a right to use any content that you publish on the website for its own purposes, including re-publishing it in any form or media. It is not implied that you will be financially or otherwise reimbursed for your opinion. Information published on the Space Between website is publicly available therefore you should refrain from posting information that you consider confidential or of sensitive nature. Comments published on the website are moderated and may take up to 3 working days before they actually appear on the site. Space Between reserves the right at its sole discretion not to publish or to remove any comment that is believed to be unlawful, pornographic, racist, defamatory, that incites hatred or violence, that is detrimental to people, organisations, religions or trademarks, patents and copyrighted material and/or content, that is promoting and/or advertising other businesses and that contains personal data. Space Between will not be liable for third parties’ posts.
Terms and conditions
You are responsible at all times for all electronic communications and content sent from your computer to us, and you must use this website for lawful purposes only. We will not be liable for any loss or damage caused by viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this web-site or to your downloading of any material posted on it, or from any web-site linked to it.
If you have any questions or feedback about this statement, our product, or if you would like us to stop processing your information, please do not hesitate to contact at firstname.lastname@example.org